Contact information

Contact Us

Thank you for your interest in Lumatesh.
If you have any questions about our products, your order, shipping, returns, or collaborations, we’re here to help.

📩 Email
For any inquiries, please contact us at:
ownstyle3041@gmail.com

We do our best to reply within 24–48 business hours.

🕒 Customer Service Hours
Our team is based in Tokyo, Japan (JST).
We usually respond from Monday to Friday, excluding Japanese public holidays.

📦 Order & Shipping Questions
If you are contacting us about an existing order, please include:

  • Your full name

  • Your order number

  • The email address you used at checkout

This helps us find your order and assist you faster.

📱 Social Media
You can also follow and contact us via our social media channels:
Instagram / TikTok / YouTube

We’re happy to hear from you and will do our best to support you as quickly as possible.